Global Call Centers Industry 2018 - Market Analysis, Overview, Size, Share, Trends, Production, Prospects, Segments and Forecasts to 2025

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    This report focuses on the global Call Centers status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Call Centers development in United States, Europe and China.
    
    Call centers are utilized by companies for inbound and/or outbound telephone calls and usually offer customer service or technical support to customers with complaints, inquiries, or technical issues. Other call centers include telemarketing, market research, and soliciting for charitable donations.
    According to a lot of market researches being conducted, it is clear that the Global Call Center markets are surging like never before. Since the time of the internet and smart devices, the major boom in the market is evident as every segment of the Global Call Center Industry is growing at a rapid pace with the marketing expanding both in value and volume over the last decade and is expected to continue this trend into the future decade as well.
    In 2017, the global Call Centers market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2018-2025.
    
    The key players covered in this study
        Teleperformance
        Convergys (Stream)
        Sykes Enterprises Inc.
        Transcom, Atento
        Arvato
        West Corporation
        Acticall (Sitel)
        TeleTech Holdings Inc.
        Comdata Group
        Serco
        Concentrix
    
    Market segment by Type, the product can be split into
        Cloud
        On-premises
    
    Market segment by Application, split into
        Banking, Financial Services, and Insurance (BFSI)
        Healthcare
        Government
        Retail
        Others
    
    Market segment by Regions/Countries, this report covers
        United States
        Europe
        China
        Japan
        Southeast Asia
        India
        Central & South America
    
    The study objectives of this report are:
        To analyze global Call Centers status, future forecast, growth opportunity, key market and key players.
        To present the Call Centers development in United States, Europe and China.
        To strategically profile the key players and comprehensively analyze their development plan and strategies.
        To define, describe and forecast the market by product type, market and key regions.
    
    In this study, the years considered to estimate the market size of Call Centers are as follows:
        History Year: 2013-2017
        Base Year: 2017
        Estimated Year: 2018
        Forecast Year 2018 to 2025
    For the data information by region, company, type and application, 2017 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
  • 
    1 Report Overview
        1.1 Study Scope
        1.2 Key Market Segments
        1.3 Players Covered
        1.4 Market Analysis by Type
            1.4.1 Global Call Centers Market Size Growth Rate by Type (2013-2025)
            1.4.2 Cloud
            1.4.3 On-premises
        1.5 Market by Application
            1.5.1 Global Call Centers Market Share by Application (2013-2025)
            1.5.2 Banking, Financial Services, and Insurance (BFSI)
            1.5.3 Healthcare
            1.5.4 Government
            1.5.5 Retail
            1.5.6 Others
        1.6 Study Objectives
        1.7 Years Considered
    
    2 Global Growth Trends
        2.1 Call Centers Market Size
        2.2 Call Centers Growth Trends by Regions
            2.2.1 Call Centers Market Size by Regions (2013-2025)
            2.2.2 Call Centers Market Share by Regions (2013-2018)
        2.3 Industry Trends
            2.3.1 Market Top Trends
            2.3.2 Market Drivers
            2.3.3 Market Opportunities
    
    3 Market Share by Key Players
        3.1 Call Centers Market Size by Manufacturers
            3.1.1 Global Call Centers Revenue by Manufacturers (2013-2018)
            3.1.2 Global Call Centers Revenue Market Share by Manufacturers (2013-2018)
            3.1.3 Global Call Centers Market Concentration Ratio (CR5 and HHI)
        3.2 Call Centers Key Players Head office and Area Served
        3.3 Key Players Call Centers Product/Solution/Service
        3.4 Date of Enter into Call Centers Market
        3.5 Mergers & Acquisitions, Expansion Plans
    
    4 Breakdown Data by Type and Application
        4.1 Global Call Centers Market Size by Type (2013-2018)
        4.2 Global Call Centers Market Size by Application (2013-2018)
    
    5 United States
        5.1 United States Call Centers Market Size (2013-2018)
        5.2 Call Centers Key Players in United States
        5.3 United States Call Centers Market Size by Type
        5.4 United States Call Centers Market Size by Application
    
    6 Europe
        6.1 Europe Call Centers Market Size (2013-2018)
        6.2 Call Centers Key Players in Europe
        6.3 Europe Call Centers Market Size by Type
        6.4 Europe Call Centers Market Size by Application
    
    7 China
        7.1 China Call Centers Market Size (2013-2018)
        7.2 Call Centers Key Players in China
        7.3 China Call Centers Market Size by Type
        7.4 China Call Centers Market Size by Application
    
    8 Japan
        8.1 Japan Call Centers Market Size (2013-2018)
        8.2 Call Centers Key Players in Japan
        8.3 Japan Call Centers Market Size by Type
        8.4 Japan Call Centers Market Size by Application
    
    9 Southeast Asia
        9.1 Southeast Asia Call Centers Market Size (2013-2018)
        9.2 Call Centers Key Players in Southeast Asia
        9.3 Southeast Asia Call Centers Market Size by Type
        9.4 Southeast Asia Call Centers Market Size by Application
    
    10 India
        10.1 India Call Centers Market Size (2013-2018)
        10.2 Call Centers Key Players in India
        10.3 India Call Centers Market Size by Type
        10.4 India Call Centers Market Size by Application
    
    11 Central & South America
        11.1 Central & South America Call Centers Market Size (2013-2018)
        11.2 Call Centers Key Players in Central & South America
        11.3 Central & South America Call Centers Market Size by Type
        11.4 Central & South America Call Centers Market Size by Application
    
    12 International Players Profiles
        12.1 Teleperformance
            12.1.1 Teleperformance Company Details
            12.1.2 Company Description and Business Overview
            12.1.3 Call Centers Introduction
            12.1.4 Teleperformance Revenue in Call Centers Business (2013-2018)
            12.1.5 Teleperformance Recent Development
        12.2 Convergys (Stream)
            12.2.1 Convergys (Stream) Company Details
            12.2.2 Company Description and Business Overview
            12.2.3 Call Centers Introduction
            12.2.4 Convergys (Stream) Revenue in Call Centers Business (2013-2018)
            12.2.5 Convergys (Stream) Recent Development
        12.3 Sykes Enterprises Inc.
            12.3.1 Sykes Enterprises Inc. Company Details
            12.3.2 Company Description and Business Overview
            12.3.3 Call Centers Introduction
            12.3.4 Sykes Enterprises Inc. Revenue in Call Centers Business (2013-2018)
            12.3.5 Sykes Enterprises Inc. Recent Development
        12.4 Transcom, Atento
            12.4.1 Transcom, Atento Company Details
            12.4.2 Company Description and Business Overview
            12.4.3 Call Centers Introduction
            12.4.4 Transcom, Atento Revenue in Call Centers Business (2013-2018)
            12.4.5 Transcom, Atento Recent Development
        12.5 Arvato
            12.5.1 Arvato Company Details
            12.5.2 Company Description and Business Overview
            12.5.3 Call Centers Introduction
            12.5.4 Arvato Revenue in Call Centers Business (2013-2018)
            12.5.5 Arvato Recent Development
        12.6 West Corporation
            12.6.1 West Corporation Company Details
            12.6.2 Company Description and Business Overview
            12.6.3 Call Centers Introduction
            12.6.4 West Corporation Revenue in Call Centers Business (2013-2018)
            12.6.5 West Corporation Recent Development
        12.7 Acticall (Sitel)
            12.7.1 Acticall (Sitel) Company Details
            12.7.2 Company Description and Business Overview
            12.7.3 Call Centers Introduction
            12.7.4 Acticall (Sitel) Revenue in Call Centers Business (2013-2018)
            12.7.5 Acticall (Sitel) Recent Development
        12.8 TeleTech Holdings Inc.
            12.8.1 TeleTech Holdings Inc. Company Details
            12.8.2 Company Description and Business Overview
            12.8.3 Call Centers Introduction
            12.8.4 TeleTech Holdings Inc. Revenue in Call Centers Business (2013-2018)
            12.8.5 TeleTech Holdings Inc. Recent Development
        12.9 Comdata Group
            12.9.1 Comdata Group Company Details
            12.9.2 Company Description and Business Overview
            12.9.3 Call Centers Introduction
            12.9.4 Comdata Group Revenue in Call Centers Business (2013-2018)
            12.9.5 Comdata Group Recent Development
        12.10 Serco
            12.10.1 Serco Company Details
            12.10.2 Company Description and Business Overview
            12.10.3 Call Centers Introduction
            12.10.4 Serco Revenue in Call Centers Business (2013-2018)
            12.10.5 Serco Recent Development
        12.11 Concentrix
    
    13 Market Forecast 2018-2025
        13.1 Market Size Forecast by Regions
        13.2 United States
        13.3 Europe
        13.4 China
        13.5 Japan
        13.6 Southeast Asia
        13.7 India
        13.8 Central & South America
        13.9 Market Size Forecast by Product (2018-2025)
        13.10 Market Size Forecast by Application (2018-2025)
    
    14 Analyst's Viewpoints/Conclusions
    
    15 Appendix
        15.1 Research Methodology
            15.1.1 Methodology/Research Approach
                15.1.1.1 Research Programs/Design
                15.1.1.2 Market Size Estimation
                12.1.1.3 Market Breakdown and Data Triangulation
            15.1.2 Data Source
                15.1.2.1 Secondary Sources
                15.1.2.2 Primary Sources
        15.2 Disclaimer
        15.3 Author Details



    List of Tables and Figures
    
        Table Call Centers Key Market Segments
        Table Key Players Call Centers Covered
        Table Global Call Centers Market Size Growth Rate by Type 2013-2025 (Million US$)
        Figure Global Call Centers Market Size Market Share by Type 2013-2025
        Figure Cloud Figures
        Table Key Players of Cloud
        Figure On-premises Figures
        Table Key Players of On-premises
        Table Global Call Centers Market Size Growth by Application 2013-2025 (Million US$)
        Figure Banking, Financial Services, and Insurance (BFSI) Case Studies
        Figure Healthcare Case Studies
        Figure Government Case Studies
        Figure Retail Case Studies
        Figure Others Case Studies
        Figure Call Centers Report Years Considered
        Table Global Call Centers Market Size 2013-2025 (Million US$)
        Figure Global Call Centers Market Size and Growth Rate 2013-2025 (Million US$)
        Table Global Call Centers Market Size by Regions 2013-2025 (Million US$)
        Table Global Call Centers Market Size by Regions 2013-2018 (Million US$)
        Table Global Call Centers Market Share by Regions 2013-2018
        Figure Global Call Centers Market Share by Regions 2013-2018
        Figure Global Call Centers Market Share by Regions 2018
        Table Market Top Trends
        Table Global Call Centers Revenue by Manufacturers (2013-2018) (Million US$)
        Table Global Call Centers Market Share by Manufacturers (2013-2018)
        Figure Global Call Centers Market Share by Manufacturers in 2018
        Table Global Call Centers Manufacturers Market Concentration Ratio (CR5 and HHI)
        Table Key Players Head office and Area Served
        Table Key Players Call Centers Product/Solution/Service
        Table Date of Enter into Call Centers Market
        Table Mergers & Acquisitions, Expansion Plans
        Table Global Call Centers Market Size by Type (2013-2018) (Million US$)
        Table Global Call Centers Market Size Share by Type (2013-2018)
        Figure Global Call Centers Market Size Market Share by Type (2013-2018)
        Table Global Call Centers Market Size by Application (2013-2018) (Million US$)
        Table Global Call Centers Market Size Share by Application (2013-2018)
        Figure Global Call Centers Market Size Market Share by Application (2013-2018)
        Figure Global Call Centers Revenue Market Share by Application in 2017
        Figure United States Call Centers Market Size 2013-2018 (Million US$)
        Table United States Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table United States Key Players Call Centers Market Share (2017-2018)
        Table United States Call Centers Market Size by Type (2013-2018) (Million US$)
        Table United States Call Centers Market Share by Type (2013-2018)
        Table United States Call Centers Market Size by Application (2013-2018) (Million US$)
        Table United States Call Centers Market Share by Application (2013-2018)
        Figure Europe Call Centers Market Size 2013-2018 (Million US$)
        Table Europe Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table Europe Key Players Call Centers Market Share (2017-2018)
        Table Europe Call Centers Market Size by Type (2013-2018) (Million US$)
        Table Europe Call Centers Market Share by Type (2013-2018)
        Table Europe Call Centers Market Size by Application (2013-2018) (Million US$)
        Table Europe Call Centers Market Share by Application (2013-2018)
        Figure China Call Centers Market Size 2013-2018 (Million US$)
        Table China Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table China Key Players Call Centers Market Share (2017-2018)
        Table China Call Centers Market Size by Type (2013-2018) (Million US$)
        Table China Call Centers Market Share by Type (2013-2018)
        Table China Call Centers Market Size by Application (2013-2018) (Million US$)
        Table China Call Centers Market Share by Application (2013-2018)
        Figure Japan Call Centers Market Size 2013-2018 (Million US$)
        Table Japan Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table Japan Key Players Call Centers Market Share (2017-2018)
        Table Japan Call Centers Market Size by Type (2013-2018) (Million US$)
        Table Japan Call Centers Market Share by Type (2013-2018)
        Table Japan Call Centers Market Size by Application (2013-2018) (Million US$)
        Table Japan Call Centers Market Share by Application (2013-2018)
        Figure Southeast Asia Call Centers Market Size 2013-2018 (Million US$)
        Table Southeast Asia Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table Southeast Asia Key Players Call Centers Market Share (2017-2018)
        Table Southeast Asia Call Centers Market Size by Type (2013-2018) (Million US$)
        Table Southeast Asia Call Centers Market Share by Type (2013-2018)
        Table Southeast Asia Call Centers Market Size by Application (2013-2018) (Million US$)
        Table Southeast Asia Call Centers Market Share by Application (2013-2018)
        Figure India Call Centers Market Size 2013-2018 (Million US$)
        Table India Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table India Key Players Call Centers Market Share (2017-2018)
        Table India Call Centers Market Size by Type (2013-2018) (Million US$)
        Table India Call Centers Market Share by Type (2013-2018)
        Table India Call Centers Market Size by Application (2013-2018) (Million US$)
        Table India Call Centers Market Share by Application (2013-2018)
        Figure Central & South America Call Centers Market Size 2013-2018 (Million US$)
        Table Central & South America Key Players Call Centers Revenue (2017-2018) (Million US$)
        Table Central & South America Key Players Call Centers Market Share (2017-2018)
        Table Central & South America Call Centers Market Size by Type (2013-2018) (Million US$)
        Table Central & South America Call Centers Market Share by Type (2013-2018)
        Table Central & South America Call Centers Market Size by Application (2013-2018) (Million US$)
        Table Central & South America Call Centers Market Share by Application (2013-2018)
        Table Teleperformance Company Details
        Table Teleperformance Revenue in Call Centers Business (2013-2018) (Million US$)
        Figure Teleperformance Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Teleperformance Recent Development
        Table Convergys (Stream) Company Details
        Table Convergys (Stream) Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Convergys (Stream) Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Convergys (Stream) Recent Development
        Table Sykes Enterprises Inc. Company Details
        Table Sykes Enterprises Inc. Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Sykes Enterprises Inc. Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Sykes Enterprises Inc. Recent Development
        Table Transcom, Atento Company Details
        Table Transcom, Atento Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Transcom, Atento Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Transcom, Atento Recent Development
        Table Arvato Company Details
        Table Arvato Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Arvato Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Arvato Recent Development
        Table West Corporation Company Details
        Table West Corporation Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure West Corporation Revenue Growth Rate in Call Centers Business (2013-2018)
        Table West Corporation Recent Development
        Table Acticall (Sitel) Company Details
        Table Acticall (Sitel) Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Acticall (Sitel) Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Acticall (Sitel) Recent Development
        Table TeleTech Holdings Inc. Company Details
        Table TeleTech Holdings Inc. Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure TeleTech Holdings Inc. Revenue Growth Rate in Call Centers Business (2013-2018)
        Table TeleTech Holdings Inc. Recent Development
        Table Comdata Group Company Details
        Table Comdata Group Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Comdata Group Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Comdata Group Recent Development
        Table Serco Company Details
        Table Serco Revenue in Call Centers Business (2013-2018)(Million US$)
        Figure Serco Revenue Growth Rate in Call Centers Business (2013-2018)
        Table Serco Recent Development
        Table Concentrix Company Details
        Table Global Call Centers Market Size by Regions (Million US$) 2018-2025
        Figure Global Call Centers Market Size Share by Regions (2018-2025)
        Figure Global Call Centers Market Size Share by Regions in 2025
        Figure United States Call Centers Market Size Forecast (2018-2025)(Million USD)
        Figure Europe Call Centers Market Size Forecast (2018-2025)(Million USD)
        Figure China Call Centers Market Size Forecast (2018-2025)(Million USD)
        Figure Japan Call Centers Market Size Forecast (2018-2025)(Million USD)
        Figure Southeast Asia Call Centers Market Size Forecast (2018-2025)(Million USD)
        Figure India Call Centers Market Size Forecast (2018-2025)(Million USD)
        Figure Central & South America Call Centers Market Size Forecast (2018-2025)(Million USD)
        Table Global Call Centers Market Size by Product (2018-2025) (Million US$)
        Figure Global Call Centers Market Size by Product (2018-2025)
        Figure Global Call Centers Market Size by Product in 2025
        Table Global Call Centers Market Size by Application (2018-2025) (Million US$)
        Figure Global Call Centers Market Size by Application (2018-2025)
        Figure Global Call Centers Market Size by Application in 2025
        Table Research Programs/Design for This Report
        Figure Bottom-up and Top-down Approaches for This Report
        Figure Data Triangulation
        Table Key Data Information from Secondary Sources
        Table Key Data Information from Primary Sources